Remote Assistance provides the capability to remotely access and operate a device as if you were physically present at the device. This feature leverages the VNC protocol, seamlessly integrated into both the ThinMan consoles and the devices.
¶ Available Modes
- Full Control: Enables you to view the device's desktop and fully interact with it using your mouse and keyboard.
- View Only: Allows you to view the device's desktop content without the ability to interact directly.
Note
On the devicet side, this functionality has to be enabled and configured. By default, the remote assistance is enabled on ThinOX and Agile devices. For more information see ThinOX Remote Assistance and Agile Remote Assistance
Once the command is executed, a new window opens, allowing the ThinMan user to access and control the device's desktop. This functionality is subject to device-specific permissions. Depending on the configured settings, you may be prompted to confirm the operation and provide valid credentials (username and password) before proceeding.
E.g. a ThinOX device accessed by the Remote Assistance from ThinMan Console.
¶ ThinOX Top bar
The Top Bar in the Remote Assistance window provides access to a variety of essential commands to streamline device management and troubleshooting.
Available: Commands:
- Ctrl+Alt+Del to the Host Sends the Ctrl+Alt+Del command, particularly useful for managing Windows Embedded devices.
- Toggle Fullscreen Mode Switches between fullscreen and windowed modes.
- Show Connection Options
Displays additional connection settings:
- Refresh Screen Updates the displayed desktop view.
- Send Start (Ctrl+ Esc) to Host Simulates the Ctrl+Esc command to bring up the Start menu.
- Send Custom Key Allows sending user-defined key commands to the device.
- Show Status Window Displays connection details and performance metrics.
- Close Connections Ends the current remote assistance session.
- Hide Toolbar buttons
¶ Agile Top Bar
The Top Bar in the Remote Assistance window provides access to a variety of essential commands to streamline device management and troubleshooting.
Available Commands: From version 2.11.0, in addition to the commands available on ThinOX, the Agile platform includes the following additional features:
- Toggle Remote Input and Remote Blank Monitor (On/Off)
This feature allows you to enable or disable remote input from the device while blanking the monitor for enhanced privacy. When activated, the end user will see the image displayed below on their desktop.
- Open File Transfer Launches the file transfer utility to send or receive files.
- Screenshot Captures a screenshot of the remote desktop.
- Select Full Desktop / Switch Monitor (driver only) Toggles between viewing the full desktop or switching monitors (if multiple displays are supported).
- Open Chat... Initiates a chat session with the remote user.
¶ SSH Shell
On ThinOX, Berry, and Agile4Pi devices it is possible to open an SSH Shell through this specific command. The thin client must be configured to accept incoming SSH connections (see ThinOX Security panel).
A new window will open, and an SSH client is launched. The requested password is the password configured in the ThinOX Security panel (we strongly suggest to protect the thin client with the administrative password).
¶ Send Message
This command permits to write a message to be visualized on the thin client.
Insert the two line message, select which type of icon to visualize and click on "OK".
The message will be visualized on the thin client.