ThinOX supports the HDX Realtime Webcam Video Compression in a Citrix environment (XenApp and XenDesktop).
NOTE on Skype For Business
Do not use this feature if you plan to use the webcam on Skype for Business in the virtual desktop. Follow the How to install and configure Citrix HDX RealTime Media Engine Addon guide instead.
Citrix HDX webcam video compression requirements
Note that Citrix Workspace app for Linux supports only 32-bit apps on the virtual desktop. For more information, read HDX video conferencing and webcam video compression
¶ ThinOX Control Panel
In the ThinOX Control Panel, many controls have to be configured to use the webcam.
¶ Praim Multimedia Codecs
To use the HDX RealTime Webcam Video Compression the Praim Multimedia Codecs control has to be enabled.
Praim Multimedia Codecs is not installed by default in the ThinOX environment; it is a paid extension that has to be ordered together with the thin client.
Once licensed (you can also try it for seven day period) you have to tick the Enable PRAIM Multimedia Codecs option to enable it.
This module is mandatory to use HDX RealTime Webcam Video Compression.
¶ Webcam module
Open the Webcam module and tick the Enable Webcam option to use it.
The Webcam module is enabled by default in the thin client.
Use the Test button to test the webcam.
See Webcam (for HDX Realtime Webcam Video Compression) for more information.
¶ ICA Global Settings
Open the ICA Global Setting module.
Be sure the Enable Audio Input Device is selected.
Select the"Advanced" tab.
On the HDX Features section, on the WebCam FrameRate field insert the appropriate value which depends on the webcam itself. A good value to start the testing phase is 15 frames per sec. Depending on the webcam model it can be increased to 20 or 30.
¶ Citrix HDX USB Redirection
To prevent the redirection of the webcam via the HDX USB Redirection, you have to configure it correctly.
From the Citrix HDX USB Redirection module unflag the two option Audio Devices and Video Devices. This configuration allows to manage the webcam (video device) and eventually the microphone (audio device) directly by the thin client.
You can also click on Exception list to access the exception device list and configure more precisely not to share the device.
You will see the inserted webcam (and eventually the microphone mounted on it; this depends on the webcam model); select the device and click on Add to Ex.list.
Be sure to select the Never Export exception option and click on OK. Repeat this operation for the audio device mounted by the webcam (if present).
¶ Sound Configuration
Some webcam will mount not only a video device but also an audio device (e.g. microphone).
To be sure to use the microphone correctly on the thin client you have to start the "Sound Configuration" module.
From the Input Device list select the USB microphone and click on OK.
¶ Webcams who have had positive feedback
Table of webcam models who have had working positive feedback. These are supported for sure.
Other cameras could be supported, but they are needed to be tested in your environment.
| Model | Model Number | Part Number | VendorId:ProductId | FrameRate |
|---|---|---|---|---|
| Microsoft LifeCam HD 3000 | 045e:0779 | 15 | ||
| Microsoft LifeCam VX 5000 | ||||
| Microsoft LifeCam VX-2000 | 045e:0761 | 30 | ||
| Microsoft LifeCam Cinema | 1393 | X823015-001 | 045e:075d | 30 |
| Logitech QuickCam Connect | V-UCV39 | 860-000114 | 046d:089d | 15 |
| Logitech QuickCam Zoom | V-UW21 | 861139-2000 | 046d:08b4 | 15 |
| Logitech QuickCam Zoom | V-AM14A | 861194-0000 | 046d:08ad | 15 |
| Logitech HD Pro WebCam C910 | V-U0017 | 860-000266 | 046d:081d | 15 |
| Logitech B990 HD | 15 | |||
| Logitech B525 | V-U0023 | 860-000456 | 046d:0836 | 15 |
| Logitech C170 | V-U0026 | 860-000333 | 046d:082b | 30 |
| Logitech C270 | 960-000694 | 046d:0825 | 30 | |
| Logitech C920 Pro | VU0062 | 860-000597 | 046d:082d | 30 |
| Logitech HD Pro Webcam C920 | V-U0028 | 046d:082d | 30 | |
| Logitech HD Pro Webcam C920 | V-U0062 | 860-000597 | 046d:08e5 | 30 |
Webcam Compatibility
Citrix used the following webcams for initial feature validation:
- Microsoft LifeCam VX models (2000, 3000, 5000, 7000)
- Creative LIVE! CAM Optia Pro
- Logitech QuickCam Messenger
- Logitech C600, C920
- HP Deluxe Webcam
Read more about Webcam Compatibility on https://support.citrix.com/article/CTX132764#Compat