¶ Tapping Proximity Card does not work
Verify on thin client that selected PCSC Server type is "Standard PCSC Daemon"
Access Terminal properties.
Double click on "PCSC Server"
Select "Standard PCSC Daemon" and click "OK" to save changes.
Click once again "OK" to close "Terminal Properties" window.
¶ Monitor is not correctly recognized or configured
In some cases the thin client could not correctly recognize the monitor or could not set the proper resolution. In these cases open the "Terminal Properties" and select the "User Interface" tab.
Double click on "Video Resolution" icon.
Click on "Advanced Settings..." and try to enable or disable the two parameters "Enable DDC" and "Enabled CVT". To confirm the choice click on "OK" of all the open windows. The terminal will reboot to apply the changes.
For high resolution monitors if the "Enable CVT" parameters is flagged try to tick "Reduced Blanking" parameter.
¶ Failed connection on start-up due to wrong configured URL
A connection error can occurs at the thin client start-up in case of wrong URL configured.
In this case the error window is displayed at the thin client start-up.
Clicking on "Options..." allows to access the "OneSign Options" window in order to change the Imprivata properties (see Configure ThinOX Thin Client to Communicate with OneSign).
Whether the thin client is protected by a password this is requested in the window. Enter it to gain "OneSign Options" window access.