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WES 7 ver. 2.2.0

Supported Models

Supported Models are:

  • C9700 (see note below)
  • A9700 (see note below)
  • U9700 (see note below)
  • A9074 (see note below)
  • U9074 (see note below)
  • D9074 (see note below)

See the note below for installation limits of this Firmware and Service Pack.

Important Note

Disk Space Limitation

Dear Customer,

This new firmware version includes and collects a lot of significant improvements and security related upgrade (Microsoft KB) and changes to the product.

Due to this the Service Pack that allows to upgrade from version 2.1.10 to version 2.2.0 takes up a lot disk space. Use it only on thin client with at least 8GB of DoM (Disk on Module) and with at least 2GB of free disk space on it.

The attempt to upgrade a device that does not meet the above conditions will produce a simple reboot of the device.

Release Notes


Issue IDTypeFromDescription
TCSETTE-437Alert2.1.9Restore or Backup Cloning Image: if the master device is joined to a domain the Restored Image on target devices is not working properly.
TCSETTE-318Improvement2.2.0A progress bar will indicate, during the update, the incremental status of the update (Yes SP).
TCSETTE-315Improvement2.2.0Remote Assistance: when a thin client is joined to a domain the remote assistance software could now send the CTRL+ALT+DEL hotkey to the device. This is done by creating a registry key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] "SoftwareSASGeneration"=DWORD:1.
You can disable this behaviour deleting the above registry key.
(Yes SP).
TCSETTE-314Improvement2.2.0Added Microsoft patches: kb2653956, kb2813430, kb2839894, kb2862152, kb2862330, kb2862335, kb2862973, kb2864202, kb2868038, kb2868626, kb2887069, kb2892074, kb2893294, kb2957189, kb2957509, kb2961072, kb2965788, kb2972280, kb2973201, kb2976897, kb2977292, kb3004361, kb3005607, kb3006226, kb3010788, kb3019215, kb3021674, kb3022777, kb3030377, kb3033889, kb3035126, kb3035132, kb3042553, kb3045685, kb3046269, kb3055642, kb3059317, kb3063858, kb3067903, kb3069392, kb3072633, kb3076895, kb3076949, kb3093983, kb2789645, kb2840631, kb2861698, kb2894844, kb2900986, kb2911501, kb2931356, kb2937610, kb2943357, kb2968294, kb2972100, kb2972211, kb2973112, kb2978120, kb2979570, kb3023215, kb3032655, kb3037574, kb3072305, kb3077715, kb3083710. (Yes SP).
TCSETTE-313Improvement2.2.0C9700 Driver Video is upgraded to version 8.8.14. (Yes SP).
TCSETTE-307Alert2.2.0A9074, U9074, D9074: the Praim USB Redirection is not working correctly. From the version 2.2.0 it will be removed and it will be not available for the mentioned models.
TCSETTE-306Fix2.2.0A9074: in some cases after a recovery to factory default or after a cloning process using another device, the video driver does not correctly recognize the video card. (Yes SP).
TCSETTE-303Fix2.2.0Citrix Receiver: it didn't connect to a farm (the Receiver shows always "Connecting") after the removal of the VMware Client (that has affected the .Net framework configuration). (Yes SP/HF).
TCSETTE-139Improvement2.2.0Bluetooth Device Driver: added driver for Personal Area Network e RFCOMM Protocol TDI. (Yes SP/HF).

Known Issues


Issue IDTypeDescription
TCSETTE-419FixA9700/U9700: front audio jack is not working correctly.
TCSETTE-372FixRAM memory full when many prints are executed on the local device with UWF filter enabled.
Workaround: use FBWF Write Filter and add the directory C:\WINDOWS\system32\spool to the write filter exceptions.
TCSETTE-360FixU9074: using the USB3 port in the back (near the COM port) with a mouse or keyboard the driver will not load and the attached device will not work.This problem can be solved upgrading the Citrix Receiver to version 4.4.1000 (see Citrix Release Notes http://docs.citrix.com/en-us/receiver/windows/4-4/receiver-windows-44-about/receiver-for-windows-4-4-fixed-issues.html ) or removing the Citrix Receiver (if not needed). (NO SP/HF)
TCSETTE-344AlertIn case you are restoring a Windows Embedded image using the Praim Toolkit you have to detach any USB device attached to USB 3.0 ports (e.g USB hub, mouse, mass storage key, etc.). Leave only the mouse and the keyboard attached on USB 2 ports until the process has completely finished. The problem resides in the sysprep phase of the Windows restoring. The problem colud be resolved using an image with the Citrix Receiver 4.4.1000 or without the Citrix Receiver.
TCSETTE-339FixIf the device has the local network card disabled and a WiFi card connected then the device asks for the Praim's license.
TCSETTE-337FixConnection Manager: it is not possible to disable the Citrix Receiver settings in the Citrix tab.
TCSETTE-299AlertHTML5 videos are not supported using Internet Explorer 11 (e.g. YouTube videos).
Workaround: install and use Flash Player to render videos.
TCSETTE-248FixFBWF Filter: using the FBWF filter do not allow to install Praim Language Service Pack to change the language user interface.
Work Around: before the installation of a Praim Language Service Pack disable the FBWF filter.
TCSETTE-199FixConnection Manager: using the same name for different types of connections will not correctly show them on the desktop.
TCSETTE-190FixIn a cloned device the background for a local user is not visualized correctly.
Workaround: use regedit tool, open the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background and set the value of OEMBackground of type DWORD32 to (1).
TCSETTE-127FixThe wallpaper is always showed in the Remote Assistance window even if it is disabled in the Praim Manager.